Phone scripts are available for every rental need.
If you don't see the script you want, let us know using the Contact form below!

*Call our office "Hello, there is an important issue with your rental unit that requires attention. Please call the leasing office at the number indicated as soon as possible so that we can help you resolve it. If you'd like to be connected to our offices immediately, press 1 now."

Approaching Rent Due, 5 Days Prior Reminder "Hello, this is the leasing office calling to remind you that your rent payment is due in the next few days. Make sure you allow plenty of time for the leasing office to receive your payment on time. If you'd like to be connected to our offices immediately, press 1 now."

Rent Due NOW, Avoid Late Fee "Hello, this is your leasing office calling to remind you that your rent is now due. To avoid any late fees, please make sure we receive your payment promptly. If you'd like to be connected to our offices immediately, press 1 now."

Rent OVERDUE, Forcible Detainer "Hello, this is your leasing office calling to inform you that we have still not received your rental payment and as a result, have filed a Forcible Detainer, the first step in having you removed from your rental unit for non-payment of rent. Please contact our offices immediately. If you'd like to be connected to our offices immediately, press 1 now."

Rent OVERDUE, Late Fees Apply, Avoid Eviction "Hello, this is your leasing office calling to let you know that your rent payment has not yet been received and is seriously overdue. You can still avoid possible evicition by paying the amount due in full with late fees. If you'd like to be connected to our offices immediately, press 1 now."

Rent OVERDUE, Late Fees Are Being Applied "Hello, this is your leasing office calling to let you know that you rent payment has not been received and is now overdue. Late fees are now being applied to your overdue rent. Please remit your rent payment to avoid more late fees. If you'd like to be connected to our offices immediately, press 1 now."

Start Packing, Court Date Set, Pay All Rent/Late Fees "Hello, this is your leasing office calling to inform you that we have not received your rent payment and consequently have begun legal proceedings to have you evicted from your rental unit. To avoid eviction and to bring your account up to date, please call our offices immediately. If you'd like to be connected to our offices immediately, press 1 now."

Contact us for more information

If you're interested in lowering your collection costs and eviction rates, simply fill out this confidential form. We'll have a Tenant Contact representative get back to you ASAP.